DEMO and Lean Six Sigma at Merck
نویسنده
چکیده
In this case study, DEMO was applied in a real lean six sigma project. The study was conducted in the Merck organisation, a worldwide pharmaceutical company with a research lab and plant for the production of birth control pills in the Netherlands. The case study was conducted at this site and was intended to solve “order reliability” problems. While the general cause of low order reliability was known, it remained unclear why the organisation at Merck had difficulties in adapting to the market turbulence. The ‘traditional' lean six sigma methodology had already been applied in three initiatives, which failed to restore reliability in order fulfilment.
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